FAQs

What options do I have for purchasing the sets?

Depending on the theme, we offer Mini, Classic, and Deluxe sets. All sizes include a book. Our Deluxe size is perfect for families with multiple children or who want to have extra items for play dates. The specific contents for each size is listed in the product description of the specific theme collection. We are no longer offering new subscriptions, although exisiting subscriptions are certainly still being fulfilled.

What can I expect in each box?
 
We work hard to source products that meet our quality standards.  Depending on the theme, we will have a combination of items from Moulin Roty, Melissa and Doug, Eeboo, Petit Collage, Folkmanis, Chronicle Books, Ooly, handcrafted items from small businesses, among many other places. We provide products to inspire your child's pretend play, creativity, and reading. Our boxes might include craft kits, props, pretend play toys, books, or other items. We are always on the lookout for new products and brands we love!
 
When will my order arrive?
 
Our boxes ship within 5 business days (with some exceptions, such as holidays). We use both USPS and UPS as our carriers. Boxes should arrive within 3-5 business days.

What is your shipping policy?

 
We ship to the USA, Canada, Europe, Australia and New Zealand. Orders within the U.S. ship free over $40. Canadian order ship free over $100. Shipping rates for all other countires are calculated at checkout. We typically ship orders within 5 business days. 


Can I return an item if I'm dissatisfied?
 
We're confident you and your child will love the items we include in each selection. Please note that all sales are considered final. If you happen to receive an item you already own, our products make great gifts. If your item arrives damaged, please contact us within 5 days and we will work with you to make it right.
 
Can I change or cancel my order?
 
You may cancel your order before it is fulfilled. Once it is prepared for shipment, we cannot cancel the order. You may login to your account to make adjustments, or send us an email at info@lolaandlark.com and we will be happy to help!

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