Customer Service

We would love to hear from you! Please send us an email or fill out the contact form below with any questions you may have. We are happy to help!

Shipping: All domestic orders ship free over $40! All orders to Canada ship free over $100. We currently ship to the USA, Canada, Europe, Australia, and New Zealand. Shipping rates are calculated at checkout. Our orders are most often sent out within 2-3 business days. We use UPS and USPS as our carriers. You can expect to receive your items within 5-7 business days (with some exceptions, such as weather or holidays). You will receive an email with tracking information when the order ships. If for some reason you do not receive this email, please let us know and we would be happy to forward the tracking number to you.

Returns/Exchanges: Please note that we do not accept returns or exchanges. All orders are considered final. If for some reason your item arrives damaged, please send us an email within 3 days with the details, along with your order information, and we will make it right.

Gift sets: Our gift sets are curated by our team here at Lola & Lark. We select items that will encourage language and learning, and of course will be fun! Please see our Freebies section to download parent guides that coordinate with some of our gift sets. We are confident that your little ones will love the items included in the sets. If you find that you already have an item in the sets, they do make great gifts.

Newsletter: If you would like to receive helpful tips, information on our latest collections, and special discount offers, be sure to subscribe to our newsletter.

Brands: We bring items into our shop that we would love to have in our own homes. We source from brands that meet our quality standards, spark creativity, and are designed with imagination and joy in mind. We are always on the lookout for brands we adore and love to support small businesses in our shop.

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